What is DSL?
DSL (Digital Subscriber Line) is a technology for
bringing high-

bandwidth information to homes and small businesses over
ordinary copper telephone lines. xDSL refers to different
variations of DSL, such as ADSL, HDSL, and RADSL.




Speed Accelerator

ONSPEED - The Aternative To Broadband



What is PPPoE?
PPPoE (Point-to-Point Protocol over Ethernet) is a specification for connecting multiple computer users on a Ethernet local area network. The PPP protocol information is encapsulated within an Ethernet frame. Basically, your IP address is leased when you log on with PPPoE software using a username/password combination. Also, PPP over Ethernet provides a major advantage for service providers by maximizing integration with - and minimizing disruption of - service providers' existing dial network infrastructures. Through tight integration with existing back office automation tools that ISPs have developed for dial customers, PPPoE enables rapid service deployment and cost savings. From authentication, accounting and secure access to configuration management, PPPoE supports a broad range of existing applications and services. · It gives you control on whether you want to leave your computer connected to the Internet, or if you prefer to disconnect your Internet connection while using your computer (and use your system resources for other applications).

Tool to PING & TRACE ROUTE




For Professional Use / All-In-One Tool

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Major Issues: Troubleshooting.
The Page Cannot Be Displayed: (Connected But Cannot Surf)

There are several reasons you may experience problems browsing to your favorite Web sites even though you are connected to the Internet.
The following steps with related articles can help you diagnose and resolve browsing issues.
1. Enhance Your High Speed Connection: Automatically detect and fix the problem (Windows XP/2000/ME/98).
2. Power cycle the DSL Modem. Note: Connectivity will be lost while performing this step. Please bookmark (add to Favorites) this page for future reference in the event connectivity is lost.
3. Ensure that you are running only one firewall. Conflicting Firewalls May Result in Slow Connection/Slow Browse.
4. Check that line filters have been properly installed for all phone lines in use.
5. Browse to different Web sites to verify if the problem is isolated to the site you are visiting.
6. Clear browser cache. Clearing the Internet browser cache may help to reduce delays in accessing web pages by freeing space on the hard drive to allow for temporary storage of more web content.
7. Clear cookies. Clearing cookies frees space on the hard drive and may quicken web browsing by allowing new content to temporarily be stored on the hard drive.
8. Verify that no viruses or spyware are running on your computer. Learn more about Internet Security helps protect your computers from spyware, viruses, and hackers.
Measure the throughput of your DSL connection: DSL Speed Test.

Intermittent Internet Connection

1. Cordless phones and other electronic devices are the most common cause of intermittent Internet connectivity issues. Cordless phone systems running at 2.4 GHz often run at the same frequency as your DSL modem or home networking router.
2. If you are experiencing intermittent connectivity issues, you may need to replace your cordless phone with one that runs at a different frequency. Or, Install 2 line filters one after the another in series.
3. Large metal objects and electrical equipment such as televisions, home entertainment electronics, and microwaves can also cause interference.
4. Try to keep your DSL modem and wireless home networking router away from these sources of electronic interference.
5. Check with your neighbor. You may both be running wireless networks at the same frequency. The solution may be as easy as changing the channel of your wireless router.
6. Physical obstructions such as walls, floors, home entertainment electronics, appliances, and furniture can cause interference if the wireless signals have to pass through them. Move your DSL modem or wireless home networking router to another location so it isn't in the line-of-sight of these potential interference factors.
7. Your phone jack may be defective or damaged. Try connecting the modem to a different phone jack, if possible. If the hiss and background noise is gone, the initial phone jack is defective and should be replaced.
8. The RJ-11 phone cord that connects your modem to the phone jack may be damaged and need replacing. If your phone cord is over 14 feet long, the signal may be weakened sufficiently that it is intermittently lost.
9. DSL filters are needed on all phone devices except the DSL modem. If you have more than one phone line entering your home, DSL filters should also be installed on the second line, even if it is not connected to your DSL equipment.
10. Phone ringing disconnects DSL service --If your DSL service is disconnecting when your phone rings, you probably have a phone somewhere in the house/office that doesn't have a DSL filter installed between the phone and the walljack.
11. The inside phone wiring in your home may also cause intermittent loss of the DSL signal. Shorts, grounds, poor line quality, etc. can degrade the DSL signal.

How To Power Cycle The MODEM (Eg: SpeedTouch 516v6/585v6)

I. If you have a DSL Modem and no other devices, such as a router connected
1. Power off the modem using the on/off switch or by unplugging the cord at the back of the modem.
2. Shut down your computer.
3. After all devices have been fully powered off, turn just the modem on and wait for the power and DSL lights to turn green.
4. Restart the PC.
II. Power Cycle for DSL modem with router attached
Follow these steps below to power on and off your devices in the correct order:
1. Shut down your computer.
2. Verify that your modem is turned off (either by unplugging the power cord or by using a power switch on the modem).
3. Unplug the power cord from the back of your router and confirm that the front panel lights turn off.
Note: At this stage, all devices (modem, router, and computer) should be powered off.
Wait for about 30 seconds.
4. Plug in the modem’s power cord. If there is an additional power switch required to power on your modem, be sure to use it to apply power and turn on the modem.
5. Observe the indicator lights located on the modem and wait for the lights to stop blinking. A light indicating Power, as well as DSL, should become solid to indicate a connection to your Internet Service Provider (ISP).
6. Next, plug in the router’s power cord. After a few seconds, the Internet light (or WAN lights) on the front of the router, as well as additional lights on your modem, should turn on to indicate a connection.
7. Turn on your computer.

How do I know if my DSL service is activated?
Customer service will give you an activation date. You can pretty much rely on it. When that date comes and you've installed all your hardware and software, you have to attempt to connect to the service and see if it works. Power on the modem and wait 30 seconds for it to warm up. If the Line Sync light becomes steady green (and not flashing), then the connection is working.

Can I protect my DSL phone line with a surge protector/UPS?
Surge protectors interfere with the DSL signal and should not be used to protect the telephone signal. This doesn't affect the protected power outlets available on the strip. You can protect the electrical component of your system, just not the telephone line.
I have an alarm system in my house. Will my DSL work?
DSL will work if you put a filter on the alarm system. Your alarm system uses your phone line in order to send signals to your alarm company. Ensure that you put a telephone line filter between your alarm system and the phone jack it is connected to. If there is no phone jack and the alarm system is permanently wired into your phone line, call your alarm company and ask them to send a technician to add a phone jack so that you may plug in your DSL filter. Note that your alarm company may charge you for the service call.

How does DSL service work?
DSL uses the same copper wiring as regular voice telephone service. DSL equipment at each end of the line transforms the telephone line into a high-speed digital connection. The DSL provider is the telecommunications company that supplies the DSL portion of your high-speed Internet access. The Internet service provider (ISP) adds the Internet Protocol (IP) networking services that ride over the DSL connection. If you are using ADSL, your DSL service runs over the same telephone line as your voice service. The data service is split off from voice service at the CO. Your voice communications goes to the telephone network and the data goes to the DSLAM (DSL Access Multiplexer) of the DSL provider and on to the ISP. COs house DSLAMs, which consolidate data traffic from individual DSL connections into large high-capacity backbone networks (like the ATM (Asynchronous Transfer Mode) that your ISP is currently building.In the case of an ISP we need access to copper wiring, which the Telco has mountains of. ISP's need to lease the copper wiring from the client's home to it's point of presence or from the client's home to the CO, which would entail renting co-location services. With the rules insuring competition in the Telco and Internet markets, Bell Canada must open it's lines to competition.

Is my computer safe from hackers / viruses while I'm connected through DSL?

People who make the jump to broadband often leave themselves open to online prowlers, hackers and identity thieves. In the old days, a computer with weak security was vulnerable only during the short periods it was on the Net. But with "Always On" broadband service, it's like leaving a door wide open around the clock.So how do you protect yourself? The solution is to develop safe Net habits: Don't open attachments you aren't expecting, especially when they come from people you don't know. Use anti-virus software and install a firewall on your computer, especially if you have a broadband connection. A firewall keeps the Internet from peeking into your computer and your computer from reaching out to the Internet. You decide which programs, such as your e-mail package, get free access. Among the personal firewalls available are Black Ice Defender, Norton Personal Firewall, Jammer and ZoneAlarm, and for the Mac, DoorStop.· Another solution would be to ask about our Business DSL products with routers.

FREQUENTLY ASKED E-Mail QUESTIONS

How do I know when I have messages in quarantine? You should log in to your Message Center periodically to review your quarantined messages, deliver any legitimate messages and remove junk messages. You will receive an email notification on a regular basis in your primary email inbox if any messages have been quarantined.
What if I don’t want my email to be filtered? Set Junk Email Blocking to off in your Junk Email Settings page or contact your email administrator.
Can someone else read my email? Spam Control’s patent-pending email processing technology allows messages to be processed in real-time as the packets flow through the Spam Control servers, and so legitimate messages are not written to disk. This ensures that Spam Control does not expose your data to hackers or potential loss of data. Spam Control’s filters process all email without human contact with mail flow or individual messages. In the case of suspicious email, the message can be broken down into sections with a hashed file name and then directed to your private Message Center.




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